FAQ

Med My Day offers photography, videography, social media management and customizable digital creations (templates, cards, visuals, etc.) for clubs, businesses and individuals.

Once you've purchased your content, you'll receive a PDF file via email with a link to your templates or artwork. Simply click this link to access your content on Canva.

No. Illustrative images are not included. Only Canva's free, customizable elements will be included in the file you download.

No. All our templates are designed with free Canva elements, so you can use them with a free Canva account.
However, if you have a Canva Pro account, you will have access to even more customization options (images, premium elements, additional fonts, etc.), but this remains optional.

Yes! If you have already purchased a template or pack, you will have free access to future updates to that product.
This way you always benefit from the most recent version, at no extra cost

All our digital products and services available for purchase online are offered as a one-time payment.
No subscription or recurring charge is applied, unless otherwise clearly stated in the description of the product or service.

Yes! All our templates are available in English but are fully customizable in Canva. You can change the text, fonts, and colors however you like, including translating them into your preferred language.
This allows you to easily adapt each design to your audience, whether local or international.

No, except in cases of non-conformity or duplicate purchase. Since the files are immediately downloadable, they are considered consumed upon purchase.

No. Digital files and personalized services cannot be exchanged.

Yes, we can completely adapt a template or pack to the colors and visual identity of your club or company.

We carry out photo shoots, video recordings, editing and creation of tailor-made content, adapted to your needs (events, corporate, artistic).

No, all our products are digital. No returns or exchanges are possible.

No. All our templates are copyright ©Med My Day.
They are intended for personal use only (e.g.: communication of your club, company or project).
Any resale, sharing or commercial use outside of your own use is strictly prohibited and may result in prosecution.

We offer turnkey packages that include content creation, publication management, and the development of your online community. These packages can be purchased directly from our website.

Yes, but they are not refundable or exchangeable, even after they expire.

At Med My Day, all our products are digital.
There is no physical delivery. After your purchase, you will automatically receive an email containing a PDF file with a link to your templates or digital creations.
This way you can access them immediately, customize them and use them without delay.

At Med My Day, you can pay for your purchases securely directly on our website.
We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, ApplePay, GooglePay, and other payment methods offered through our secure payment platform.
Payment is 100% online, simple and fast.

You can write to us at hello@medmyday.shop or via the contact form on our website.